To Dental Fix, a leading Canadian company providing its clients with comprehensive service of dental health-care equipment, we have implemented Resco Cloud CRM for more effective management of service and business department daily agenda.
Nowadays, team collaboration represents one of the essential pillars of a modern company. Effective collaboration offers numerous competitive advantages and increases a company´s value on the market. Constantly growing speed of everyday rhythm, distance and multilevel project management are the reasons why it´s important to put stress on collaboration process.
For our long-term client ČSOB bank we have made existing CRM system available also for employees with the scope of work focused on entrepreneurs and small companies. From the beginning of this year, they can manage their everyday agenda thanks to the CRM solution, what has improved the quality of care related to clients.
When choosing the suitable CRM, it´s important to define what you really expect of it. Would you like to have access to relevant data anytime and from anywhere? Are you looking for a solution customized exactly for your company? Definition of your requirements is a crucial step when choosing the CRM system.
We have successfully implemented a modern solution for knowledge management based on the Microsoft SharePoint technology into the bank´s environment. It provides the employees with simple creation, approval and access to up-to-date information on bank products, internal processes, procedures and standards.
Customer relationship management has experienced quite rapid development in recent years. CRM solutions move forward what effects development of new functionalities and implementation of new technologies into the CRM area. Let´s look together at the major trends for 2019, implementation of which can bring companies several significant benefits.