For our long-term client ČSOB bank we have made existing CRM system available also for employees with the scope of work focused on entrepreneurs and small companies. From the beginning of this year, they can manage their everyday agenda thanks to the CRM solution, what has improved the quality of care related to clients.
When choosing the suitable CRM, it´s important to define what you really expect of it. Would you like to have access to relevant data anytime and from anywhere? Are you looking for a solution customized exactly for your company? Definition of your requirements is a crucial step when choosing the CRM system.
We have successfully implemented a modern solution for knowledge management based on the Microsoft SharePoint technology into the bank´s environment. It provides the employees with simple creation, approval and access to up-to-date information on bank products, internal processes, procedures and standards.
Customer relationship management has experienced quite rapid development in recent years. CRM solutions move forward what effects development of new functionalities and implementation of new technologies into the CRM area. Let´s look together at the major trends for 2019, implementation of which can bring companies several significant benefits.
We have implemented to S Slovensko, a leasing company, a CRM system for business process management. The aim of the project was to provide the company with a unified tool helping to increase quality of customer care in the agro-segment.
During the recent years we have noticed constantly increasing interest in CRM solutions. Despite this technology is fully established on the international market, there are still a lot of myths about it. Let´s take a look at the most frequent ones and you´ll see that what was relevant decades ago, is not quite true today.…