The most common myth is that a CRM system serves only for sales departments. However, CRM can be used for management of marketing activities, customer service or field work. If you are looking for a tool which could simplify the event management process, the Microsoft Dynamics 365 for Marketing can be useful.
Customer loyalty and motivation of employees belong to the most frequent topics for discussion. Lots of companies constantly look for the best possible way how to retain customers. The same with the motivation of employees. Selection of the right tools able to increase customer trust and employee engagement is preceded by a deep market research.
Thanks to the solution implemented on the Resco Mobile CRM platform, the company innogy Solutions has made administration of its services and employee attendance tracking more effective. The project was managed by the agile methodology with active participation of the customer.
We have implemented a cloud solution based on the Microsoft Dynamics 365 with the stress put on the Customer Service module to Expat Support, Ltd. Implementation of the system has helped concentrate relevant information on company partners, visa and residence permit applicants in the Czechia and their visa and residence history in one place.
Bpm’online, a global business software company leading in the space of low-code, process automation and CRM, announced in the beginning of July 2019 that it has been positioned as a Leader in the 2019 Gartner’s Magic Quadrant for Sales Force Automation.
To GAMO, we have delivered a tool which has improved management of numerous activities important for the business. The new solution built on the Microsoft Dynamics 365 platform was implemented by the agile methodology in close cooperation with our client.
Development of IT trends influences the approach to provision of services and development of software and services often change into delivery of solutions. Customers have the highest expectations, but they are insufficiently prepared to adapt their processes for effective use of CRM. What are the main reasons of CRM implementation failures?