CRM

A CRM solution can make sales and marketing activities as well as other ones more effective. This comprehensive tool from Microsoft helps, for example, to manage service technicians in the field or human resources agenda.

The life cycle of a business case can be under control thanks to a central CRM application. Except data put in order and more effective work with them, a CRM application based on the Microsoft Dynamics 365 platform brings an overview of a business status and its future development.

In today´s competitive environment, when is harder and harder to retain existing customers or gain new ones, companies must often look for new paths to gain more profit. A good marketing strategy can support sales a lot. Besides sales agenda, also management of marketing activities can be covered by the CRM application.

Among important conditions necessary for successful operation of every company belong effective work with data, their utilization for efficient business management and the ability to react to dynamically changing market. The appropriately selected CRM can help to achieve these expectations. The Microsoft Dynamics 365  ranks among the top products able to achieve that.

Recent month, Microsoft has begun to release the first this-year “major“ update of the Dynamics 365 and Power Platform product family marked as the 2020 Release Wave 1. The update offers numerous smaller or larger improvements and new functionalities across all the applications.

Digital transformation changes nature of making business. Although robotics plays important role and significantly contributes to process automation, it will never fully replace human work. Today era requires quick and exact processes and customers are more and more demanding. Lot of companies are therefore looking for solutions able to make work more effective.