Digital transformation changes nature of making business. Although robotics plays important role and significantly contributes to process automation, it will never fully replace human work. Today era requires quick and exact processes and customers are more and more demanding. Lot of companies are therefore looking for solutions able to make work more effective.
The last year we have accomplished many projects helping our customers to improve their processes. Non only large but also medium and small companies more and more realize the importance of digitalization. Read about the topics which have resonated the most and will play an important role during the upcoming one.
Heineken Slovensko continues in digital transformation by adding functionalities to its CRM system. It has resulted in a new internal “eshop“ built on Microsoft technology. It has made the entire process of planning and ordering marketing products used by the sales department much easier.
The most common myth is that a CRM system serves only for sales departments. However, CRM can be used for management of marketing activities, customer service or field work. If you are looking for a tool which could simplify the event management process, the Microsoft Dynamics 365 for Marketing can be useful.
Customer loyalty and motivation of employees belong to the most frequent topics for discussion. Lots of companies constantly look for the best possible way how to retain customers. The same with the motivation of employees. Selection of the right tools able to increase customer trust and employee engagement is preceded by a deep market research.
Thanks to the solution implemented on the Resco Mobile CRM platform, the company innogy Solutions has made administration of its services and employee attendance tracking more effective. The project was managed by the agile methodology with active participation of the customer.