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Dental Fix

How we Helped the Canadian Company Dental Fix Improve Management of Service and Sales Activities

Applied solutions
CRM Solutions

Introduction of the Customer

Dental Fix, the Canadian company operating nation-wide in the area of dental equipment repair, employs top professionals providing outstanding services to their clients. Thousands of dentists use their services. The company has performed more than 1,5 million successful repairs and offered its top-of-the-line 24/7.

"Implementation of the Resco Cloud CRM system in our company has streamlined planning service interventions by 30 % and KPIs of our sales representatives by 20 %, what has a positive impact on revenue of the company."
Martin Kazmirsky
COO, Dental Fix

How we Helped the Customer?

The project was divided into tho phases during which we accommodated the system to the needs of the service and sales department.

 

Thanks to the Resco app, the service department is allowed to:

  • easily plan a schedule of service interventions;
  • have an overview of service technicians´ daily agenda;
  • manage service orders – regular and special service inspections;
  • record notes and comments right after the call with a client;
  • prepare an offer for ordering goods directly during the service intervention;
  • create orders and invoices;
  • send documents via email or to printer.

The functionalities of the application applicable for the sales department:

  • implementation of a new sales process;
  • sales representatives can track their sales results via transparent dashboards directly in the Resco application.

Important Facts

The project was managed by the "waterfall" methodology
Online as well as offline access via a mobile phone, tablet or a computer
Resco Cloud CRM with the Mobile Sales, Field Service a Route Planner modules
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