Time Tracking System
Start of the project: May 2011
Start of the project: December 2008
Before starting the project for implementing a central Help Desk system, Allianz Business Services used several heterogeneous systems for collecting customer requests. However, these were not user friendly and a large number of requests were sent to a central e-mail from where they were manually assigned to persons competent for solving them. Our solution changed the work quality and system of Help Desk staff in a fundamental way and enabled more service incidents to be solved at a significantly shorter time.
- Microsoft Idustry Award 2009 Winner – The most innovative approach of using the Microsoft Dynamics CRM in practice