Českomoravská stavební spořitelna, a. s. (ČMSS) is the largest building and loan association in the Czech Republic, also known as Fox. It has been operating on the Czech market since 1993 and during its existence it has gained a very strong position among financial institutions. It has concluded nearly 5.6 million contracts on building savings with its clients and provided over a million mortgages and housing loans. It is a member of the ČSOB Group which maintains its leading position on the Czech financial market. Our cooperation started in 2013.
“Providing high-quality customer service is our top priority. Implementation of the CRM system by Millennium has provided us with the foundation not only for reaching better knowledge of our clients and improving the quality of our relationships, but also for pursuing business opportunities.“
The absence of an effective customer relationship management tool led to the ČMSS’s decision to implement the CRM system, while strategically opting for Microsoft Dynamics CRM.
Českomoravská stavební spořitelna, one of the top banks in the Czech Republic, administers enormous amount of client personal data every day. The data are subsequently gathered and stored in the bank´s internal systems. Despite the high security level and personal data protection, ČMSS had to undergo several major steps to be in compliance with the GDPR Directive.