Microsoft Dynamics 365

Microsoft Dynamics 365

Why Dynamics 365?

Microsoft Dynamics 365 is a platform consisting of mutually connected business applications covering comprehensive business processes and needs. The appendix "365" in the title is not accidental and clearly implies its connection with the Office 365 product line, which Dynamics 365 closely cooperates with. Thus, companies have within arm´s reach the comprehensive solution for running and managing all the necessary business processes suitable for every comapany, from the smallest ones to large enterprises.

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New solution Dynamics 365 allows to cover all business processes “end-to-end”

Editions available

Dynamics 365 is primarily a cloud solution, covering functionally the areas of former CRM and ERP applications. Two editions are available – Business (for small and medium-sized companies) and Enterprise (for large corporations with more than 250 employees). These editions differ in licensing terms, price and extent of modules and functionalities available. What do we offer? 

  • Sales
    A module based on former Dynamics CRM offering features for sales and customer management adjusted to small and medium-sized companies.
  • Marketing
     A module for management and execution of marketing campaigns and related activities.
  • Customer service
    A module providing comprehensive coverage of customer service management adjusted to small and medium-sized companies.
  • Sales
    A module based on former Dynamics CRM offers tools for management of business processes and customer management.
  • Marketing
    A module for management and execution of marketing campaigns and related activities.
  • Customer service
    A module providing comprehensive coverage of customer service management, from managed processing of customer requirements to Knowledge Base or customer self-service portals.
  • Project service
    A module for support of project management and planning, including budgeting, resource management, etc.
  • Field service
    A module supporting customer care or service delivery in the field extends possibilities of mobility within Dynamics 365.

Dynamics 365 Business edition is a perfect solution for small and medium-sized companies wanting quick and comfortable optimization and consolidation of their key business processes and management of complete agenda in one application. Thanks to its cloud nature, the solution can be put into operation very quickly and easily without any additional costs on IT infrastructure or operation.

Dynamics 365 Enterprise edition is despite the cloud version available also as the on-premise solution. It provides large business customers with comprehensive functionality of business platform, fully adjustable to their needs and integrable with other systems.

The new possibilities of adjustment and development of own business applications

Dynamics 365 - PowerApps a Microsoft Flow

 

Dynamics 365 brings significant changes in area of potential extensions and adjustments of the solution´s functionalities. Flexibility of the solution has been moved even more to the hands of business “power” users who, thanks to the new concept of PowerApps and Microsoft Flow, can develop business applications using Dynamics 365 data, and so connect or define new business processes above them on their own, without any programming. The basic pillar is represented by common data model of Dynamics 365 and Office 365 platforms, so called Common Data Model. This model unifies an access and insight on data and is available not only for development of own applications, but also for integration with external systems.

Which solution to choose?

Dynamics 365 brings new, much more flexible licensing terms. Thus, customers can arrange the solution accurately to their needs and optimize license and operational costs.

When choosing the most suitable solution and combination of modules and licenses, we recommend to answer couple of key questions first:

  • How many users will work with the solution?
  • Do we need on-premise version or we can use advantages of the cloud version?
  • Do we need Customer Service, Project Service or Field Service functionalities as well?
  • What other additions or adjustments are expected?

Our company, as a Microsoft long-term and experienced partner, is ready to advise you on the right selection, preparation as well as overall implementation and customization of your Dynamics 365 solution.

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