Raiffeisenbank is a universal bank operating on the Czech market since 1993. According to overall assets, it´s the fifth largest bank in the Czech Republic. Its portfolio of bank products consists of keeping personal and corporate accounts, providing loan, investments or saving products as well as consulting services for corporate clients.
“By implementation of the Knowledge Management solution, we have gained a tool streamlining creation and sharing of up-to-date information across the headquarters, bank branches and call centres. It enabled us to communicate comprehensively with the customer in providing information about banking products as well as be in compliance with our internal policy. The employees have constant access to latest changes, internal procedures, manuals, directives and standards. “
For our customer, we have implemented the Knowledge Management system named Rbook. The solution is a modern knowledge database providing Raiffeisen employees with up-to-date and unified information via so called “articles” (information about particular bank products, internal processes, procedures, manuals and norms).
The main ambition of Raiffeisenbank was to cover the entire process of creating, commenting, approving, publishing and archiving the “articles” and share them transparently among the bank employees. For this purpose, Raiffeisenbank had used a solution based on the Lotus Notes technology. However, it became technologically obsolete and encountered several user pitfalls. So, the bank decided to replace the old system with a modern Knowledge Management solution based on the Microsoft SharePoint technology.
The delivered solution has brought the customer the following benefits: