“The solution focused on knowledge management provides our employees with always up-to-date and unified data on products and procedures. It serves as an important source of used on daily basis. Thanks to its development, we have gained other functionalities which have brought us better insight and help us work more effectively.”
We have enriched the Knowledge Management tool in cooperation with our parent company Soitron with new functionalities, which have further streamlined the agenda of the bank´s employee.
Since the tool covers management of the entire life cycle of so called “articles” (note: a common name for any materials necessary for internal purposes – terms, directives, procedures, regulations, etc.), the bank management cared about its further development and practical use across various departments.
The functionality extension has affected the following parts of the solution:
Archiving zone serves for archiving articles with expired validity.
Its development has provided:
Connection between Article archive and Active Directory (AD)
Tracking changes in articles
Identification of inactive users
Data migration from the Equa bank
For our customer, we have implemented the Knowledge Management system named Rbook. The solution is a modern knowledge database providing Raiffeisen employees with up-to-date and unified information via so called “articles” (information about particular bank products, internal processes, procedures, manuals and norms).
The main ambition of Raiffeisenbank was to cover the entire process of creating, commenting, approving, publishing and archiving the “articles” and share them transparently among the bank employees. For this purpose, Raiffeisenbank had used a solution based on the Lotus Notes technology. However, it became technologically obsolete and encountered several user pitfalls. So, the bank decided to replace the old system with a modern Knowledge Management solution based on the Microsoft SharePoint technology.
The delivered solution has brought the customer the following benefits:
Raiffeisenbank is a universal bank operating on the Czech market since 1993. According to overall assets, it´s the fifth largest bank in the Czech Republic. Its portfolio of bank products consists of keeping personal and corporate accounts, providing loan, investments or saving products as well as consulting services for corporate clients.