Microsoft Dynamics 365 represents a unified platform of mutually interconnected applications covering comprehensive business processes and needs. Integration of all business applications allows companies to manage key areas comprehensively using one central system.
360-degree view of a customer
Contracts and approval processes
Management of sales activities
Reporting focused on tracking set goals
Management of marketing campaigns and their automation
Web forms and landing pages
Creation of dynamic email content
Tools for receiving feedback and its evaluation
Management of suggestions and requests with process flow
Product documentation
Automatic tracking of an inbound and outbound communication line with a customer
Unified user interface for agents
Online as well as offline solution availability whenever and from any electronic device.
Cost optimization, solution scalability and high-speed deployment.
CRM solution helps interconnect work of various departments what improves customer experience.
To build good relationships with customers and work with them effectively, it´s very important to record all phases of the sales process. Via the Sales Force Automation (SFA) module, you can manage all sales activities simply and thoroughly. Track, record and evaluate all activities performed in relation to a particular customer.
The solution based on the Microsoft Dynamics 365 platform enables provision of end-to-end services, assisted and local services across all channels. Interconnect the solution with the latest technologies such as machine learning, voice biometry, IoT, chatbot/mailbot or CoBrowsing and easily make your customer love working with your company.
It´s nothing more important in business than a satisfied customer. The retention application is a tool simplifying customer care and targeted satisfaction of customer needs without unnecessary bothering. It also simplifies the process of gaining new and loyal customers.
Loan Processing System (LPS) is an information system managing, automating and significantly streamlining the entire loan product sales process. LPS saves finances and bank´s personal resources, strengthens financial institution´s reputation on the market and increases customer loyalty.
We recommend our customers to implement a new solution as early as possible. Using the system is the best way how to verify its settings and collect early feedback necessary to perform corrections while it is still simple to do it.
In case of more complex requirements, we recommend to divide the solution implementation into smaller parts delivered to a customer continuously. More complex ones will be delivered later. Practically, the first version of a usable application can be delivered and deployed approx. in three or four weeks.
If you are satisfied with the functionalities provided by your existing system, we recommend you to continue using it. You only consider a new CRM solution if you find out that the functionalities are no longer sufficient.
It means that you need to:
Our solution is not a classic “out-of-the-box” solution which you install and use as it is. A CRM application built on Dynamics 365 is largely adjustable to your needs. It´s similar to furnishing a house or an apartment. The price cannot be set as a lump sum. It depends on many variables and complexity of your requirements. In general, we can say that interconnection of an application with external systems and automations have the highest impact on the solution price.
