How We Improved Quality and Speed of Customer Care and Streamlined Contract Registration and Internal Communication

The SMECAS (SME Credit Application System) application built on the LPS solution solves comprehensively loan products sales for a small and medium corporate segment. SMECAS manages the entire process of loan sales from customer arrival to a bank branch, through processing the application, client scoring, approval, processing of contractual documentation to loan termination. The application has been deployed to all corporate branches of the bank.

• VÚB Bank has gained a tool which significantly promotes fulfilling of its strategic goals – enables provision of flexible loans to the strategic segment for the bank.
• The bank can now guarantee time necessary for loan approval. In case of inadequate SLA, the application notifies managers who can easily distribute the load among other analytic centres.
• Since the application has been designed in a way that all available data are fetched from internal or external systems, the relationship manager has gained a possibility to spent the time with clients more effectively with the aim to fulfil their expectations.
• Using the application for sales of loan products, the time of loan approval was significantly shortened.

• Compared to the previous state when the approval lasted more than two weeks, it´s severalfold faster.
• By streamlining, i.e., by fundamental simplification of the approval process, the higher satisfaction of customers as well as increased loan product sales have been achieved.

Microsoft Industry Award 2008 Winner – The best solution for banking, insurance, finance management, telecom and utilities.

The Private Zone web application has simplified communication with clients

• For VÚB bank, we have developed a web application eliminating multiple visits of a bank branch during the lending process for SME segment clients. With required forms filled, clients can provide the bank with all information needed for loan processing comfortably and directly from their office, what saves time of both the clients and the bank employees.

• Thanks to the implementation of the private zone, pro-customer oriented VÚB bank provides its clients with higher comfort and streamlined communication.

VÚB cooperates with many suppliers. That´s the reason why the bank needed a tool for systematic management and registration of all concluded contracts.

• The Central register of contracts, based on the Microsoft SharePoint 2013 platform, represents a perfect solution for drafting, commenting, approval and archiving of contracts with suppliers. During the implementation process, the stress was put mostly on security of the whole system and stored information, what has been secured by division of authority into various access levels.

• It resulted in a solution, which is not only intuitive for users and meets all internal regulations, but also leads to more effective administrative processes, provides maximum overview when working with contracts and, last but not least, saves costs on personal resources.

Due to a large number of bankers preparing, administering and selling products as well as managing bank operation, it became necessary for members of teams to communicate in the same language among each other and also towards the customers regardless of whether they work at the headquarters or at the branch network.

The business and data dictionary developed based on the Microsoft SharePoint portal platform enables to manage the whole life cycle of the business terms.

• Implementation of the business and data dictionary has provided the bank with higher internal effectivity in product development management and deployment of products into the operation. All business terms of the bank are managed and available to both the headquarters and the bank branch employees.

• Teams developing individual applications can be sure that they use the same terminology and have an overview of responsibility of individual data stewards.
• Thanks to the solution, the internal communication is now highly effective. Transparent rules for business terms have been set and implementation of general information on description of data fields has streamlined analytic work and integration of individual production environments into the bank infrastructure.

Microsoft Industry Award 2013 Winner – the best solution for banking, insurance, financial management, telecom and utilities.

VÚB originally used for loan products sales management for small business clients the “Profipredaj” application which we delivered to the bank already in 2007. After the years of operation, the application needed either upgrade or replacement. As the best solution possible seemed to be implemenation of a new system within the environment of the existing SMECAS application (the internal name for a LPS solution) serving the bank for loan product sales management for corporate clients.

Since we had implemented to VÚB also the SMECAS application, the bank decided to approach us with a request for extension.

The extension of the solution has provided VÚB with the following important benefits:

• Considerably reduction of operation time by optimization of the entire loan process.
• The system accompanies a bank adviser through the loan process from the moment of the client´s arrival to the bank branch, loan approval and generation of documentation up to the actual drawdown of the loan what reduces error rate and increases quality of services.
• Shortened time of loan approval.

• The possibility of serving corporate clients via one system without the need to log in to different systems.
• An immediate overview of on-going loan applications based on assigned competencies within the loan process.
• Automatically pre-filled loan documentation, so the bank advisor can fully focus on client´s needs instead of routine paperwork.
• The solution is used daily by the employees across the entire VÚB – the sales network as well as employees of analytical centres, sales support and back office.

VÚB bank, our long-term customer, manages the entire process of loan products sales for corporate clients using the SMECAS application. The solutions undergo constant development to reflect today’s business requirements and the bank´s needs.

“VÚB Bank intends to constantly provide its clients with innovative solutions. Nowadays, they rely mainly on the fact that their requirements will be met effectively and on high-quality level. The bank needs to have a simple and transparent system able to quickly process individual offers, so the client will receive the statement on funding in a short period of time. We have been able to successfully manage this process also thanks to Millennium”, said Andrej Viceník, Member of the Management Board and Executive Director Corporate Banking Division.

Last year´s events have influenced the application development as well. To overcome these difficult times regarding pandemics and help its clients, VÚB bank has decided to extend its portfolio by introducing new products processed in the SMECAS application. Thanks to this, the bank´s employees can help wider range of the clients and provide required services in a short time what has been reflected in their higher work effectivity. We are very glad that digital transformation of processes have provided lots of advantages for our customer.

The implementation of the SMECAS framework in the VÚB Leasing comprehensively addresses the issue of approving leasing contracts for the corporate segment of small and medium-sized clients.

SMECAS itself manages the whole loan product sale process from the customer coming to the branch through processing the application, client scoring, approving and processing contractual documentation up to termination of the contract. SMECAS belongs to critical applications and it is fully integrated into the infrastructure of the parent bank.