Tatra bank is a part of the Austrian RBI Group and the first private bank in the Slovak Republic. It ranks among the top players in asset management, corporate and private banking and it´s a leader in innovations and digital banking.
In line with its business strategy, it continuously implements innovations moving its quality of service forward. One of its progressive decisions was to stop using applications based on the Lotus system and transfer as many internal applications as possible into the on-line environment offering unlimited access to data, higher development flexibility, and last but not least, higher security of sensitive data.
We want to provide our clients and customers with the highest possible comfort. In order to achieve this, we constantly work on development of our services. We want clients to have the possibility to solve majority of their requirements online without a need of a personal contact, what saves them a lot of time. Digital transformation of the applications we internally use on administration helps us a lot. The requirements are now recorded immediately and solved in the shortest time possible depending on their complexity.Ján Vlach, Agile transformation manager, Tatra banka
Upgrade of the application for recording business clients´requirements
For Tatra bank, we have created a new application for the technical support team solving various requirements of business clients via phone or e-mail. In case the requirements cannot be solved immediately, they are marked as planned tasks of the department.
Since the company is being upgraded and the applications moved to the Office 365 platform, when developing an application for promotion and recording of support tickets, it´s been decided without any doubts to use possibilities of this platform in connection with other platforms – Microsoft Power Apps, SharePoint Online a Microsoft Power Automate.
The application contains a weekly calendar with free time slots displayed, where requirements and planned activities for technical support are listed. There is a possibility to create reports displaying a number of solved requirements above these records.
We put the application into the operation in 4 weeks. Currently, we closely cooperate on intranet development and other migration of Lotus applications into online environment.
Are you planning to improve key processes in your company? Do not hesitate and contact us. We will be pleased to provide you with a free consultation.