To GAMO, we have delivered a tool which has improved management of numerous activities important for the business. The new solution built on the Microsoft Dynamics 365 platform was implemented by the agile methodology in close cooperation with our client.
GAMO has been operating on the IT market for more than 25 years. During this time the company has built a strong position and has been delivering its clients high-quality services in the area of cloud solutions. To continuously provide outstanding services, the company needed a system which could help make management of business activities more effective.
Thanks to the Microsoft Dynamics 365 solution, we have gained a tool for effective tracking and evaluation of business activities what has a positive impact on the progress of our business. Managerial dashboards in CRM provide us with a detailed overview of current status of business opportunities and, subsequently, the data help us make strategic decisions. The CRM system has brought us plenty of new functionalities, which have simplified the work not only of the sales department but also of marketing team.Peter Luby, a board member and sales director
After initial consultations and an impact study, we advised the customer to replace the original system with a new central CRM system, which could provide the customer with the following:
- comprehensive administration of business opportunities;
- tracking of business development;
- management of marketing activities;
- support of project management and planning of sources.
After the consultations with us, management of GAMO decided for implementation of Microsoft Dynamics 365 connected to Microsoft Office 365, SharePoint Online and the FinStat database, which had been used as a source of contact information even before our engagement into the project.
How did we help the customer?
The project was carried out in 2 phases, the goal of which was to deliver functionalities improving operation of the sales and marketing departments and to make managerial decision-making more effective.
Thanks to the implemented solution, GAMO has gained numerous benefits:
- central management of client and contact data;
- records of contact history;
- tools enabling tracking of business development;
- dashboards serving for managerial decision-making;
- management of employees´ work agenda;
- simpler process of internal ordering of goods;
- access to data from anywhere and from any device;
- active engagement of the marketing department into the business processes;
- elimination of unnecessary email communication.
The solution is planned to be expanded in the future. If you would like to find out more about the implemented solution, download the case study.
Are you planning to improve operation of key areas of your company? Do not hesitate and contact us. We will be pleased to provide you with a free consultation.