CRM solutions

 

CRM systém na riadenie vzťahov so zákazníkmi

CRM solution

An access to important information whenever you need

CRM (a tool for customer relationship management) is becoming more and more the important part of every company. It provides effective automation of business processes. It can help your company get more clients and create tailor-made services for the existing ones.

How can the CRM system help?

360° view on a client

  • General and contact data
  • Social and demographical data
  • Customer hierarchy
  • Products, contracts, activities
  • Communication history
  • Social Insight

Productivity of sales representatives

  • Business agenda of a sales representative
  • Manažment obchodných aktivít
  • Mobile access to data via mobile phone or tablet
  • Automatic integration with Outlook

Management of business opportunities

  • Managed or unmanaged business activities
  • Management of business cases
  • Registration of potential customers
  • Approval and business processes
  • Contractual documentation

Sales reporting

  • Sales reporting according to various criteria
  • Tracking set KPIs
  • Managerial insight on data
  • Connection to Power BI and DWH

Marketing campaigns

  • Marketing client lists according to set criteria
  • Approaching clients via email, phone calls or SMS
  • Automation of campaign processes
  • Tracking and evaluation of campaigns

Lead collecting

  • Web forms and landing pages
  • Web content personalisation according to the client´s profile
  • Nurturing of leads

E-mail marketing

  • An intuitive editor for the design of e-mail templates
  • Automation of sending e-mails
  • Testing the e-mail display before its sending off
  • Creation of dynamic content (sending different contents to different recipients)

Receiving feedback

  • Surveys
  • A/B e-mail testing
  • Web analytics / tracking
  • Scoring of leads
  • Reporting

Agent´s 360-degree view on a client

  • General and contact data
  • Social and demographic data
  • Customer hierarchy
  • Products, contracts, activities
  • Communication history

Knowledge Management

  • Management of complaints, suggestions or requirements received
  • Processing, workflow, escalation
  • Knowledge Base
  • Product documentation

Connecting to call center

  • Automated tracking of in-bound and out-bound communication in CRM in the context of the client
  • Unified Service Desk – unified user interface for agents

Reporting of customer service

  • Reporting of customer service according to various criteria
  • Tracking set KPIs
  • Managerial insight on data
  • Connection to Power BI and DWH

Logo Microsoft Dynamics 365

Microsoft Dynamics 365 Business Platform

Microsoft Dynamics 365 introduces a unified platform of mutually connected business applications covering comprehensive business processes and needs. The appendix "365" in the title is not accidental at all and Microsoft uses it to imply its complementarity and connection with the Office 365 product line, which Dynamics 365 closely cooperates with. Thus, customers have within arm´s reach the comprehensive solution for running and managing their companies.

More about Dynamics 365

CRM systém na riadenie vzťahov so zákazníkmi

Advantages of CRM solution

The client at the center of interest

360-stupňový pohľad na zákazníkov vďaka Microsoft Dynamics 365

A 360-degree view on the client and its data in one place.

Mobility

mobilita5

Online as well as offline availability whenever and from any electronic device.

Cloud

cloud6

Costs optimization, scalability of the solution and quick deployment.

Customers satisfied with our solutions:

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